Privacy Policy
Last updated: 15 November 2025
1. Introduction
Zinkwazi Beach Stays ("we", "our", "the platform") operates an online directory for accommodation, activities, and local businesses in Zinkwazi Beach, South Africa. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013.
By using our website (zinkwazibeachstays.co.za), submitting your listing, or subscribing to our newsletter, you agree to the terms outlined in this policy.
2. What Personal Information We Collect
We collect only the information required to operate a functional directory, manage owner accounts, and send marketing communications.
2.1 Information collected from accommodation/business owners
- First name
- Email address
- Account login credentials (password encrypted)
- Listing details provided voluntarily, including public-facing information such as:
- Business name
- Public contact number
- Public email address
- Physical location/address
- Photos and logos
- Website link
- Social media profiles
- Google Maps link
2.2 Information collected from newsletter subscribers
- First name
- Email address
2.3 Automatically collected data
Through essential cookies and analytics tools:
- IP address
- Device information
- Usage patterns
- Pages visited
- Referral sources
This information is anonymised where possible and is used for analytics and platform optimisation.
2.4 Information we do not collect
- No bookings are processed on our platform
- No payment information is collected or stored
- No ID numbers or sensitive personal information
- No guest data from external booking platforms
3. How We Use Personal Information
We use your personal information only for legitimate purposes:
3.1 For owners
- Creating and managing your owner account
- Communicating regarding your listing
- Updating you on new features, premium plans, and operational notices
- Providing customer support
- Maintaining functionality of your dashboard and listing profile
3.2 For newsletter subscribers
- Sending news, promotions, travel content, and updates
- Retargeting/remarketing ads (Google & Meta), only after opt-in consent
3.3 For general website users
- Improving website performance
- Tracking analytics and traffic patterns
- Displaying location-relevant content
4. Legal Basis for Processing
We rely on these POPIA-approved grounds:
- Consent — newsletter subscriptions and marketing communications
- Contractual necessity — when owners submit a listing or manage an account
- Legitimate interest — for platform administration, analytics, anti-fraud, and security
- Voluntary disclosure — for all public listing information submitted by owners
5. Sharing Personal Information
We do not sell or transfer personal data to unrelated third parties.
We only share information with service providers ("Operators" under POPIA) that enable our platform to function:
- Google Analytics (analytics)
- Meta Pixel (advertising optimisation)
- HubSpot (CRM + form submissions)
- Mailchimp (newsletter management)
- Domains.co.za (hosting provider)
- Lovable.dev (website platform)
Each operator processes data according to their own privacy terms and is committed to data security.
6. Cookies and Tracking Technologies
We use essential, analytics, and advertising cookies to:
- Improve website performance
- Track usage patterns
- Support retargeting ads
- Maintain core site functionality
A full explanation is provided in our Cookie Policy.
7. Data Retention
We store data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Owner accounts | Until deleted by the owner or 24 months of inactivity |
| Listing data | As long as the listing remains active |
| Newsletter subscriber data | Until unsubscribed |
| Analytics data | 14 months (Google default) |
| Server logs | 12 months |
| Business correspondence | 5 years (standard business practice) |
Owners may delete their account and listing at any time via their dashboard.
8. Data Security
We implement reasonable technical and organisational safeguards, including:
- SSL encryption (HTTPS)
- Secure hosting with firewalls
- Encrypted passwords
- Dashboard access controls
- Limited access to administrative tools
- Regular backups
No method is 100% secure, but every reasonable measure is taken to protect personal information.
9. Your POPIA Rights
Under POPIA, you may request:
- Access to your information
- Correction or deletion
- Withdrawal of consent
- Objection to certain types of processing
- Portability of certain data
Send requests to: support@zinkwazibeachstays.co.za
We will reply within 20 working days, as required by POPIA.
10. Cross-Border Transfers
Your information may be processed or stored on servers outside South Africa through our operators (e.g., Google, Mailchimp, HubSpot). We only use reputable providers with adequate data protection safeguards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Revised versions will be posted on this page with an updated revision date.
12. Contact Details
Zinkwazi Beach Stays
Email: support@zinkwazibeachstays.co.za
Website: https://zinkwazibeachstays.co.za